AFRIK'ORIENT SHOP GENERAL CONDITIONS OF SALE

Last update July 2020

Application of the general conditions of sale


The purpose of these general conditions of sale is to define the rights and obligations between Afrikorient shop and the customer who buys on the site.

They apply without restriction or reservation to all sales of products listed on the website.

The fact of validating an order implies full and complete acceptance of these general conditions of sale. Each client also acknowledges having full legal capacity in order to be able to commit to it.

The nullity of one of the clauses provided for in these general conditions does not entail the nullity of all of them except if it is a decisive and essential clause which led one of the parties to conclude the sales contract.

The temporary or permanent non-application of one or more clauses of these general conditions by the seller does not constitute a waiver on his part of the other clauses which continue to produce their effects.

1-Identity of the seller


The seller of the AFRIKORIENT SHOP Address: 37 rue du bois sauvage 91000 Evry is the sole proprietorship with limited liability Frédéric Boisson registered under Siret number: 52492120200031 - Intra-community VAT number: FR46524921202.

Manager: Boisson Frédéric

Email: afrikorientshop@gmail.com

Website: www.afrikorientshop.com

Telephone: +33 (0) 7.83.87.55.53 - +33 (0) 1.60.78.51.11

2- Product information


The site www.afrikorientshop.com offers for sale various products including clothing, perfumery, body care, halal food products, multimedia products, books ... Each product offered on the Site is accompanied by one or more photographs, a descriptive text of the materials and colors, this information is not contractual.

Every effort has been made to ensure that the descriptions and photographs of the products sold are as accurate as possible and as faithful as possible to the reality of the information presented on the site. However, the colors, dimensions, textures and other characteristics of the Products may be altered by the screens or internet browsers used to view them.

The Customer thus recognizes that the photographs, descriptions or graphics accompanying and illustrating the products offered for sale on the Site are indicative and non-contractual and cannot engage the responsibility of the Seller in the event of error, omission or modification.

The majority of the products offered to its customers by EIRL AFRIKORIENT SHOP are available.

3- Price


The prices are expressed in Euros all taxes included, excluding shipping costs.

Afrikorient shop reserves the right to modify its prices at any time, depending on economic or regulatory conditions, but undertakes to apply the current prices which will have been indicated to the customer at the time of his order.

The price indicated during the order confirmation is the final price with shipping costs, expressed inclusive of all taxes.

All orders are invoiced and payable in euros.

For any delivery outside mainland France, any customs charges or local taxes remain the responsibility of the recipient.

4- Order


The Customer can place an order at the web address: https://afrikorientshop.com.

He can place the products of his choice in his shopping cart by clicking on the "add to cart" button.

At any time and until confirmation of the entire order, the Customer may change his mind, change the quantities and cancel one or more of the products chosen. Each of the stages necessary for the sale are specified on the Website so that the Customer has the possibility to check the details of his order and its total price and possibly to correct or modify it before definitively confirming it to validate his order. purchase.

Afrik’Orient Shop cannot be held responsible for input errors by the Customer, nor for their possible consequences in terms of delays or delivery errors. In this case, the costs incurred by a new forwarding will be the responsibility of the Customer.

The customer will receive a confirmation email upon receipt and acceptance of his order. This order confirmation will specify all the constituent elements of the contract (products ordered, quantity, quality, price, delivery times, shipping costs)

If the customer does not receive this confirmation email, he must contact the seller at afrikorientshop@gmail.com.

5-Payment


Payment of the full price is due immediately on the date of the Order.

At no time may the sums paid be considered as a deposit or down payment. L39; collection of the full amount of the order 

will be carried out by Afrikorient shop when the order is dispatched. All orders are payable in euros.

To pay for his order, the customer has the means of payment referred to in the order form: credit card (credit card, Visa, Mastercard) via PayPal, check or bank transfer.

The customer guarantees Afrikorient shop that he has the necessary authorizations to use the payment method he has chosen, when registering the order form. Afrikorient shop reserves the right to suspend or cancel any order and delivery, whatever their nature and level of execution, in the event of non-payment of any sum due by the customer, or in the event of an incident. of payment.

Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts at the end of a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment.

In the event of payment by credit card, the times indicated above run from the day the payment is registered and correspond to the processing and delivery times.

In case of payment by check or by bank transfer, the order is only processed upon receipt of the check or transfer. Consequently, the deadlines applicable in this case are those on the day of receipt of payment and may therefore be modified compared to those mentioned on the day of placing the order.

6-Delivery


Delivery involves the transfer to the customer of physical possession of the product purchased on the site.

The times indicated in the "Delivery" tab are usual average times and correspond to processing and delivery times. In accordance with the provisions of article L121-20-3 of the Consumer Code, the Products ordered are delivered within the deadlines indicated on the site and upon confirmation of the order, and within 30 working days from the command.

The products are delivered to the address specified by the customer during the ordering process. The information given by the customer when ordering is binding. In the event of an error in the wording of the contact details, the seller can not be held responsible for the impossibility in which it may be to deliver the Products.

Products purchased on Afrik'orient shop are only deliverable in the geographic areas we serve (metropolitan France, DOM-TOM, Belgium, Luxembourg, and the rest of the world including Germany, United Kingdom, Netherlands, Italy, Spain, Switzerland , Africa and Maghreb).

7-Delivery problems


All products leave our premises in perfect condition. In the event that the package is damaged on delivery, the customer must check in the presence of the carrier the condition of the products of his order and precisely indicate on the carrier's delivery note any reservations in the event of a missing or damaged item.

The customer must notify the carrier (or the postman) of the slightest trace of shock (holes, crush marks, etc.) on the package, and if necessary refuse the package. A new identical product will then be returned to him free of charge.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been made on receipt of the package, cannot be taken into account.

As with any shipment, it is possible to experience a delay or for the product to go astray. In such a case, we contact the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will be reimbursed by the carrier and deliver a new identical package at his expense.

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of a `` handwritten reserve '', accompanied by the signature of the customer.

8-Delivery problems and errors


The customer must formulate with the person in charge, the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and / or non-conformity of the products in kind or in quality compared to the details on the order form.

Beyond this period, any complaint will be rejected. The formulation of this complaint to the person in charge can be made at the following address: 37 RUE DU BOIS SAUVAGE 91000 EVRY

Any complaint not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release AFRIKORIENT SHOP from any liability towards the customer.

In the event of a delivery error, any product to be exchanged or refunded must be returned to the seller within 7 working days, as a whole and  in its original packaging in immaculate condition at the following address: 37 rue du bois sauvage 91000 EVRY.

Returns for delivery errors must be reported by email to afrikorientshop@gmail.com which will forward the package to the correct address if necessary.

The shipping costs are the responsibility of Afrikorient shop.

9- Withdrawal


In accordance with Article L.221-28 of the Consumer Code, the consumer has a period of fourteen (14) calendar days to retract. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. This period runs from the day of receipt of the consumer's order.

The Customer must then return, at his expense, the products that do not suit him without undue delay and, at the latest, within 14 days of the communication of his decision to withdraw. If the returned products were damaged, scratched or deteriorated during transport, no reimbursement can be made, it is therefore advisable to take the necessary precautions for the proper delivery of these returns and avoid any additional problems.

Any return can be reported in advance to Afrikorient shop customer service by email at afrikorientshop@gmail.com.

The product must be returned to the following address:

AOS BOISSON

9 avenue du bois de l'épine

91080 COURCOURONNES

As an exception, this right of withdrawal cannot be exercised for contracts for the supply of goods made to the Customer's specifications, or clearly personalized or which, due to their nature, are liable to deteriorate or expire rapidly as well as goods which have been unsealed by the customer after delivery and which cannot be returned for reasons of hygiene or health protection or the products of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

Thus, sensitive products (such dvd, cd), perfume must not have been unsealed, so that the customer can benefit from the right of withdrawal.

Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. In the event that the right of withdrawal is exercised, the consumer has the choice of requesting either reimbursement of the sums paid or the exchange of the product. In the case of an exchange, the reshipment will be at the customer's expense.

Thus, Daffah brand qamis, once unfolded from their boxes cannot be taken back! Musks, amber, oudh will not be taken back or exchanged for hygienic reasons ... Thank you for your understanding!

In the event of exercise of the right of withdrawal, Afrikorient shop will make every effort to reimburse the customer within fourteen (14) days of the notification of the withdrawal by the same means of payment as that used for the purchase. some products.

10- Legal guarantees


Guarantee against hidden defects

All products supplied by the Seller benefit from the legal guarantee against hidden defects of articles 1641 to 1649 of the Civil Code.

This warranty applies when the defect renders the product unfit for use or When it reduces its use to such an extent that you would not have bought it or paid for it at a lower price. The warranty against hidden defects only applies when the defect is prior to the sale.

In this case, the Customer has a period of 2 years from the discovery of the defect to act. In the event of a hidden defect, Afrik’Orient undertakes to replace the product.

Guarantee for lack of conformity

The customer benefits from the legal guarantee of conformity and therefore from an application of Article L211-4 of the Consumer Code which provides that: "The seller is required to deliver goods in accordance with the contract and is liable for any existing lack of conformity. upon issuance. "" He is also responsible for any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to him by the contract or has been carried out under his responsibility. "

The warranty is applicable to products purchased on the Afrik’Orient Shop site that are defective, even in the absence of a contractual warranty.

To comply with the contract, the good must be fit for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and have the qualities that he presented to the buyer in the form of a sample or model;

- have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

- or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

A lack of conformity may appear up to 24 months from the date of delivery subject to normal use and in accordance with the recommendations set out by the manufacturer in particular. The lack of conformity is presumed on the day of delivery of the goods and the Customer does not have to demonstrate the existence of the lack of conformity.

In the event of a lack of conformity, the Seller undertakes to replace or repair the product at the customer's choice. To enforce this clause, the Customer must send a photo of the product by email, and the Seller undertakes to return a new product to him within 30 days.

If the requested product is no longer available, the Customer will receive an equivalent product. In the event of a major defect, the Seller undertakes to reimburse the Customer for the full price paid.

11-Protection of personal data


All data entrusted to us is in order to be able to process customer orders. Data relating to commercial transactions carried out on the site are kept for the legal period necessary for Accounting purposes.

Details on the processing of personal data protection by Afrik’Orient Shop can be found in the privacy policy on the dedicated tab on the site in order to exercise the rights related to the processing of personal data.

In accordance with the Data Protection Act as well as the GDPR, the customer has an individual right of access, modification, opposition, suspension, portability and deletion of information concerning him, right which may be exercised by sending an email at afrikorientshop@gmail.com.

Each customer has the possibility of registering free of charge on a list of opposition to BLOCTEL telephone canvassing (www.bloctel.gouv.fr) in order to no longer be contacted by telephone by a professional with whom he has no contractual relationship. course, in accordance with the law n ° 2014-344 of March 17, 2014 relating to consumption.

Any consumer can subscribe to this list free of charge on the site https://conso.bloctel.fr/index.php/inscription.php.

12-Applicable law and disputes


These conditions of sale are governed by French law.

In the event of a dispute or complaint, the customer will first contact Afrikorient shop to obtain an amicable solution.

The seller cannot be held liable in the event of non-performance or improper performance of the contract due either to the act of the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure.

Afrik’orient shop cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from the misuse of the products sold.

The responsibility of AFRIKORIENT SHOP will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may remain despite all the precautions taken in the presentation of the products.

In the event of difficulties in the application of this contract, the customer has the possibility, before any legal action, to seek an amicable solution in particular with the help of: a professional association of the branch, an association of consumers or any other advice of his choice.

It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations.

13-Mediation


If after having exhausted the means of recourse to the Customer service of Afrik'Orient Shop, a misunderstanding or a disagreement persists and subject to the conditions of admissibility provided for by the Consumer Code, the customer can contact the Mediator of the consumption to which the site falls, which will attempt to bring the Parties together with a view to an amicable solution.

In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.152-2 of the Consumer Code, has the option of submitting a request for an amicable resolution by way of mediation, within a period of less than one year from its written complaint to the professional.

This establishment has designated, by membership registered under number CS0001229 / 2006 SAS Médiation Solution as consumer mediation entity.

To enter the mediator, the consumer must make his request:

1) Or by post to:

Sas Mediation Solution

222 way of the sheepfold

01800 Saint Jean de Niost

Phone. 04 82 53 93 0

or labeling;

- or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

A lack of conformity may appear up to 24 months from the date of delivery subject to normal use and in accordance with the recommendations set out by the manufacturer in particular. The lack of conformity is presumed on the day of delivery of the goods and the Customer does not have to demonstrate the existence of the lack of conformity.

In the event of a lack of conformity, the Seller undertakes to replace or repair the product at the customer's choice. To enforce this clause, the Customer must send a photo of the product by email, and the Seller undertakes to return a new product to him within 30 days.

If the requested product is no longer available, the Customer will receive an equivalent product. In the event of a major defect, the Seller undertakes to reimburse

2) Or by email to: contact@sasmediationsolution-conso.fr

3) Or by completing the online form entitled "Enter the mediator" on the site https://www.sasmediationsolution-conso.fr

Whatever the means of referral used, the request must contain:

- The postal, telephone and electronic contact details of the applicant,

- The name and address and registration number at Sas Médiation Solution, of the professional concerned,

- A brief statement of the facts. The consumer will tell the mediator what he expects from this mediation and why,

- Copy of the prior complaint,

- all documents allowing the processing of the request (order form, invoice, proof of payment, etc.)

To resolve a dispute following a purchase made on the Afrik'Orient Shop site, the Customer can also use the European Union mediation platform accessible at the following address: www.ec.europa.eu/ odr

Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract. Either by email to afrikorientshop@gmail.com

Attention AFRIK’ORIENT SHOP 37 rue du bois sauvage 91000 Evry.

I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the property (*) below:

Ordered on (*) / received on (*):

Name of consumer (s):

Address of consumer (s):

Signature of consumer (s) (only in the event of notification

of this form on paper):

Date:

(*) Cross out the unnecessary mention.